Shipping Policy

Thank you for shopping with Somwara.
This Shipping Policy explains how orders placed on www.somwara.com are processed and delivered.

1. Order Processing Time

• Orders are processed Monday to Saturday (excluding public holidays).

• Ready-to-ship items: 2–5 business days

• Made-to-order or customized pieces: 7–21 business days

• Dispatch confirmation will be sent via email/SMS

Processing times may vary during peak or festive periods.

2. Shipping & Delivery Timelines

a) Domestic Shipping (India)

• Standard delivery: 3–7 business days

• Express delivery (if available): 1–3 business days
  

b) International Shipping

• Estimated delivery: 7–15 business days

• Timelines may vary based on destination, customs, or courier delays

3. Shipping Charges

• Shipping fees are shown at checkout

• Free shipping may be offered during promotions

• International charges depend on destination and package weight

4. Order Tracking

Once shipped, you will receive:

• Tracking link

• Courier partner details

• Estimated delivery date

5. International Duties & Taxes

• Customs duties or import taxes (if applicable) are the customer’s responsibility

• These charges are not included in product or shipping prices

• Somwara does not reimburse customs fees

6. Address Accuracy & Delivery Attempts

• Please ensure accurate address and contact details

• Couriers usually attempt delivery twice

• Failed deliveries may result in return to origin and re-shipping charges

7. Packaging

All orders are packed using:

• Secure, protective materials

• Tamper-proof packaging

• Branded boxes or envelopes (where applicable)

8. Delays, Loss & Damage

Somwara is not responsible for:

• Courier delays, weather issues, or customs clearance

• Packages marked as delivered by the courier

For damaged items, notify us within 48 hours with photos at:
📧 support@somwara.com

9. RTO (Return to Origin)

Orders returned due to:

• Incorrect address

• Customer unavailability

• Delivery refusal

May incur additional re-delivery charges.

10. Policy Updates

Somwara reserves the right to modify this Shipping Policy at any time.

11. Contact

📧 support@somwara.com

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact:
Somwara Couture Private Limited
Email: support@somwara.com